Privacy Policy

Last updated: 27 October 2026

This Privacy Policy explains how Hubway Studios (“we”, “us” or “our”) handles information when you use the Hubway app and hubwaystudios.com.

INFORMATION USED BY HUBWAY

Location

With your permission, Hubway uses your location to show nearby stops, position you on the map, plan journeys from your current location and display local weather using Apple’s WeatherKit.

Relevant coordinates may be sent to our server and/or the transport, mapping, directions or weather provider needed to deliver that feature.

You can change location access and Precise Location in your iPhone’s Settings. You can still search for stops and plan journeys manually without granting location access.

Searches and journeys

Requests may include search text, selected stops or vehicles, journey origins and destinations, travel dates and times, and transport preferences. We use these details to return the information you request.

Information stored on your device

Hubway stores preferences, favourites, pinned stops, saved or recent searches, downloaded transport data and caches locally on device (we do not see this data). This helps the app remember your choices and load information efficiently.

A Hubway account is not required.

Technical information

Our servers and service providers may receive IP addresses, request times, requested resources, app or device information, and diagnostic information. Requests may also contain the journey or location details necessary for the feature being used.

HOW INFORMATION IS USED

We use information to:

• Deliver transport, mapping, journey-planning and weather features.

• Remember your preferences and saved items.

• Maintain, troubleshoot and improve service reliability.

• Protect our services against misuse.

• Respond to support enquiries and privacy requests.

• Meet applicable legal obligations.

SERVICE PROVIDERS

Hubway uses services provided by:

• Transperth and its transport-information providers for timetables, and live service information.

• Mapbox for maps and some walking directions.

• Apple for place searches, additional directions and WeatherKit forecasts.

• A local and online server for hosting and delivering backend services.

Static transport data/latest GTFS is also sourced through Mobility Database.

Providers receive the information needed to process relevant requests and handle information under their own policies.

Optional Mapbox telemetry is disabled by Hubway at startup. Essential map-service requests still occur.

Provider privacy information:

Mapbox: https://www.mapbox.com/legal/privacy/

Apple: https://www.apple.com/legal/privacy/

OUR WEBSITE AND COOKIES

Our website is hosted by Squarespace. Squarespace processes technical information needed to deliver and secure the website, including IP addresses and browser information.

Cookies and similar technologies may support essential functions and, where enabled, website analytics.

You can manage cookies through your browser and any cookie controls displayed on the website. Blocking essential cookies may affect some functionality.

Squarespace explains its handling of website visitor information in its Privacy Policy: https://www.squarespace.com/privacy

SUPPORT MESSAGES

If you contact us, we receive the information you choose to provide, such as your Facebook username, message and attachments. We use it to respond and investigate your enquiry.

Meta’s Messenger handles communications through its platform under its own Privacy Policy: https://www.messenger.com/privacy

Please avoid sending passwords or unnecessary personal information.

STORAGE, RETENTION AND SECURITY

Local app information remains until you change or remove it, clear relevant app data, or uninstall the app. Device backups are controlled by your operating-system and backup settings.

Server-side information and support correspondence are retained as needed to operate and secure services, resolve enquiries and meet applicable legal obligations.

Service providers may retain technical logs and backups under their own policies and configurations.

We use HTTPS for service communications and the security protections provided by iOS and our hosting providers. No electronic service can guarantee absolute security.

Information may be processed outside Australia, including in the United States and other countries where our providers operate.

YOUR CHOICES AND PRIVACY REQUESTS

You can manage location permissions in iPhone Settings and manage saved items and downloaded data within Hubway.

To ask about information we hold, request access, correction or deletion, or raise a privacy concern, contact Rem Ham on Facebook/Messenger.

We may need sufficient information to identify relevant records and verify your request. We will consider requests under applicable law and explain any limitations, including information controlled independently by another provider.

CHANGES TO THIS POLICY

We may update this policy when our services or information practices change. The date above identifies the latest revision.

Where appropriate, significant changes will also be communicated through the app or website.